Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- Using your NHS account (through the NHS website or in the NHS App)
- Using the GP online system: Patient Access
Please bring 2 forms of ID to be set up for online prescription access
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- In person – hand your repeat slip in at reception with the required items clearly marked – Monday to Friday from 8:30am to 6.30pm
- By post – send it to us with a stamped addressed envelope if you want us to post it back to you
- By telephone – on 0115 818 3100
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- On the app or website where you order repeat prescriptions – Patient Access
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
Non-urgent advice: Notice
Please allow two full working days for prescriptions to be processed and remember to take weekends and public holidays into account.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- Phone our pharmacist after 10am on 0115 848 3100
- Fill in our medication query form.
Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications. Please also let us know if you are no longer taking any of your medication so that we can update our records.
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.